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Second Family

On the friendships we build at work and the one I lost six years ago today. Six years. I think about it every September 18th, and the time passed doesn’t make it less difficult. On...

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Second Family
From Meh to Magnificent! Using Situational Leadership to Improve Your Quality Culture
Leadership ► May 12, 2023

From Meh to Magnificent! Using Situational Leadership to Improve Your Quality Culture

Does this seem familiar? In a small company called Inept Inc., a well-intentioned but misguided manager named Mr. Fumble, a man with an undeniable charm that often eclipsed his incompetence, surrounded himself with a team...

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Change is Hard. Why Progressive Improvement BEATS Postponed Perfection.
Lifestyle ► February 17, 2023

Change is Hard. Why Progressive Improvement BEATS Postponed Perfection.

I “DO” change leadership. I am a proud change agent. I have led many change initiatives, from Quality Management System updates to Merger and Acquisition teams. I have read the change theories, studied the books,...

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Quality Management System Implementation is SO EASY….
Management ► November 28, 2022

Quality Management System Implementation is SO EASY….

It’s 1995 and I am excited to be in my first team meeting, leading the implementation of not only ISO 13485, but the new Quality System Regulation! I’ve read everything I can read about what...

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How the FDA Warning Letter to Young Living Essential Oils should influence Influencer Marketing
Tips & Advice ► August 28, 2022

How the FDA Warning Letter to Young Living Essential Oils should influence Influencer Marketing

A warning letter published on July 19th, 2022 by the FDA to Young Living Essential Oils names not only the company but also individual consultants within its multi-level marketing organization (find it below). The FDA...

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The Value of a Quality Strategy
Quality ► May 28, 2022

The Value of a Quality Strategy

Every successful business has a reason for existence, a long-term mission/vision, and corresponding goals. The bridge between the Mission/Vision and the business goals is the business strategy. Strategy is commonly defined as a plan of...

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The Fallacy of the “Original Paper Record”
Tips & Advice ► February 28, 2022

The Fallacy of the “Original Paper Record”

It happens at least a few times a year as I interface with pharma/bio/med tech clients. We start talking about computerized system use or data integrity of records, and I invariably hear some version of:...

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  • Second Family
  • Printing Electronic Data Doesn’t Solve Your Data Integrity Problem
  • 60 and Still a Queen: Reflections on a Life in Quality
  • The Best Lessons I Ever Learned Came From a Man With a Meat Cleaver
  • The First Quality Leader I Ever Knew: Lessons from Mom

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